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Frequently Asked Questions

We know water or fire damage situations can be stressful and confusing. These FAQs will help you find quick, clear answers about our services and approach.

Emergency Response and Timing

How soon should I call when water or fire damage occurs?

You should contact us as soon as possible, ideally within the first 72 hours (3 days) after the damage occurs. Acting quickly helps prevent further damage and makes restoration more effective.

Do you offer 24/7 emergency services?

Yes, we provide 24/7 emergency response for an additional fee. We understand that disasters don't wait for business hours.

During the Service

What should I do when your team arrives?

  • Simply let us in—we'll take it from there. Our team will:
  • Assess and categorize the affected items.
  • Pack out and store belongings if needed.
  • Perform the restoration process.
  • Pack everything back once the work is complete.
We handle everything to help you return to normal as quickly as possible.

After the Service

What should I do after the service?

  • No maintenance is required after we finish. We ensure that everything is properly inspected, dried, and cleaned before we leave.

Inspections and Mold Concerns

Do you provide inspections or moisture checks after storms or leaks?

Yes. We offer moisture inspections to identify hidden damp areas that could lead to future damage.

How can I tell if I have hidden mold or moisture?

In most cases, mold or moisture isn't visible. We use specialized tools to detect hidden moisture and work with mold specialists who can perform testing if needed. If mold is present, we'll recommend the best course of action to remove it safely.

Insurance and Estimates

Do you work with insurance companies?

Yes. We work with all insurance providers and can coordinate directly with your adjuster if needed.

Can you help me file a claim or provide documentation for my insurance?

Absolutely. We can assist with claim documentation and help you navigate the process smoothly.

Do you offer free estimates?

Our estimates cost $75, but that amount is applied toward your service if you choose to move forward with us.

Payments and Billing

What payment methods do you accept?

We accept cards, cash, certified checks (in person), Apple Pay, Google Pay, Zelle, and PayPal.